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07725612694
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info@csync.co.uk
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Privacy Policy

At CarbonSync, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you visit our website or contact us, we may collect the following types of personal data:

  • Contact Information: Name, email address, phone number, and postal address.

  • Eligibility Details: Information related to your property, benefits, income level, and energy usage, which are necessary for grant applications.

  • Technical Information: IP address, browser type, device data, and cookies (see our Cookie Policy).

  • Communications: Records of your correspondence with us, including emails or form submissions.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To assess your eligibility for government energy-efficiency grants.

  • To process your application and coordinate with scheme providers.

  • To respond to enquiries and provide customer support.

  • To improve our services, website functionality, and user experience.

  • To send important updates related to your application or our services.

3. Lawful Basis for Processing

We only process your personal data when we have a legal basis to do so, including:

  • Consent: When you voluntarily provide information via our forms or sign up for updates.

  • Contractual Obligation: When processing your application or providing our services.

  • Legitimate Interest: For improving services, preventing fraud, or complying with legal obligations.

4. Sharing Your Information

We may share your information with:

  • Approved third-party partners or installers involved in delivering government-backed schemes (e.g., ECO4 or GBIS).

  • Government bodies or regulatory authorities when required by law.

  • We do not sell your personal data to third parties.

All partners and third-party service providers are obligated to maintain the confidentiality and security of your data.

5. Data Storage and Security

We implement appropriate technical and organizational measures to safeguard your personal data. Your information is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Object to or restrict our processing of your data.

  • Withdraw your consent at any time.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

To exercise any of these rights, please contact us at: info@csync.co.uk

7. Cookies

We use cookies to improve user experience and analyze website traffic. For more details, see our [Cookie Policy].

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Phone: 07725612694
Email: info@csync.co.uk